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The My Story Hotel Vila Nova in Portugal has a traveller rating of 4.1 and 1245 reviews. See its review summary below.

Reviewing the My Story Hotel Vila Nova. Ponta Delgada, Portugal

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Exclusive Reviews Summary of My Story Hotel Vila Nova. We take all recent reviews about My Story Hotel Vila Nova and using AI we formulate an overall summary of those reviews, giving you a less confused and more realistic valuation of the property.
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Staff warmth and some room upgrades stand out, but breakfast quality and occasional rudeness raise concerns.

Pros

Some guests receive room upgrades with balconies and views
Comfortable rooms and helpful service from some team members
Manager noted for personal attention

Cons

Breakfast options often described as poor
Front-desk staff sometimes appear unfriendly or dismissive
Family travelers may find the property unsuitable

Improvements

Improve breakfast variety and quality
Train front-desk staff on warmer guest interactions
Review suitability for families with children

Brief highlights where available
Location:- Not rated Environment:- Mixed Rooms:- Comfortable Value:- Reasonable Hygiene:- Standard Staff:- Inconsistent

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